Returns and Refund Policy

Returned merchandise, when accepted, is subject to a 20% restocking charge.

Also, credit on returns will be minus the true shipping cost of getting that product to you. “Price Includes Shipping” or “Free Shipping” only applies when the purchase is kept.

If you are ordering replacement letters, measure your existing letters! Guessing at the size usually results in expensive returns. The old carpenter’s axiom of “measure twice, cut once” also applies to ordering. If you feel you need help in ordering the correct letters for your sign, please call us (270-529-5892). We have the experience to get it right the first time.

Custom orders are not returnable. Some examples are:

  • Individual letters are custom made as ordered.
  • “Outdoor Arrow Signs and Reader Boards” are made up to the custom options provided and are custom orders.
  • Any product made to or altered to your specifications are custom orders.

Returns, when authorized, should be made in the original box in new, saleable condition, within 15 days from the time it is delivered, return cost prepaid by buyer. Used, damaged or custom manufactured items cannot be returned under any condition.

Contact us for a Return Authorization number. Items may not be returned without prior authorization. Unless otherwise instructed, all returns are to be sent to:

S & S Signs
280 Holt Dr.
Scottsville, Ky 42164

Need Help?

Visit our Contact Us page for questions related to refunds and returns.